We are a small business and cancellations on your part are very hard on us, therefore we hold a strict cancellation policy.

A deposit equal to 50% of your total trip fee or service fee, including tax if applicable, is required when a trip is booked.

The remaining trip price is due 7 days prior to your trip date.

All forms and paperwork must be completed at time of payment (within 7 days of your scheduled trip). Failure to complete the required paperwork will result on cancellation of your trip.

If a cancellation is made more than 14 days prior to your scheduled trip date, you will receive a refund of your deposit, less a $25 handling fee.

For any cancellation within 14 to 7 days of your trip date, your deposit will not be refunded, however the full amount of your deposit may be applied to a future guided trip.

For any cancellation within 7 days of your trip date, the entire deposit will be forfeited.

Step in to Adventure Guide Services will not be held responsible for any weather conditions. Our hikes are rain or shine. Weather in the mountains can often be unpredictable. In the event we need to cancel or reschedule an activity due to extremely inclement weather, you will be notified ASAP and issued a full refund or a rescheduled trip.

Should it be necessary for you to depart earlier than your booked trips length, you will be responsible for your entire trip as originally booked.

Receipt of your confirmation and deposit serves as acceptance of 'Step in to Adventure Guide Services' cancellation policy.

All of our guides reserve the right to cancel, re-route or end a trip early, or reschedule any activity in consideration of participant abilities/unpreparedness, safety and/or extreme weather conditions.